Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last Updated: January 28, 2026

1. Introduction

Cool Transport LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://cooltransport.biz or use our transportation and logistics services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

2. Information We Collect

2.1 Personal Data

We may collect personal information that you voluntarily provide to us when you:

  • Request a quote or information about our services
  • Create an account or register on our website
  • Contact us via phone, email, or contact forms
  • Subscribe to our newsletter or marketing communications
  • Use our transportation or logistics services

This information may include:

  • Full name and job title
  • Company name and business address
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment information (processed securely through third-party payment processors)
  • Shipment details and preferences

2.2 Automatically Collected Data

When you access our website, we may automatically collect certain information about your device and usage patterns, including:

  • IP address and browser type
  • Device type and operating system
  • Pages visited and time spent on each page
  • Referring website or source
  • Geographic location (country/region)
  • Date and time of visit

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, operating, and maintaining our transportation and logistics services
  • Processing and fulfilling your shipment requests
  • Communicating with you about your orders, deliveries, and services
  • Sending promotional materials and marketing communications (with your consent)
  • Improving our website, services, and customer experience
  • Analyzing usage patterns and trends to enhance our offerings
  • Protecting against fraud, unauthorized access, and illegal activity
  • Complying with legal obligations and industry regulations
  • Responding to customer service requests and inquiries

4. Data Sharing and Third Parties

We may share your information with third parties in the following circumstances:

  • Service Providers: We share information with vendors and partners who assist us in operating our website, processing payments, delivering shipments, and providing customer service. These parties are contractually obligated to protect your data.
  • Business Partners: We may share information with logistics partners, carriers, and warehousing providers to fulfill your shipment and service requests.
  • Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our rights, privacy, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell, rent, or lease your personal information to third parties for marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data transmission
  • Secure servers and databases with restricted access
  • Regular security assessments and vulnerability testing
  • Employee training on data protection and privacy policies
  • Access controls and authentication requirements

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. For detailed information about our use of cookies, please refer to our Cookie Policy.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information, subject to legal retention requirements.
  • Opt-Out: Opt out of marketing communications and certain data processing activities.
  • Data Portability: Request a copy of your data in a portable format.
  • Restriction: Request that we restrict processing of your information in certain circumstances.

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal, tax, and regulatory requirements
  • Resolve disputes and enforce our agreements
  • Protect our legitimate business interests

When information is no longer needed, we securely delete or anonymize it. Business records may be retained for up to 7 years as required by law.

9. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy. These safeguards may include standard contractual clauses, data processing agreements, or other legally compliant transfer mechanisms.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Cool Transport LLC
5650 Witten Rd
Jacksonville, FL 32254
United States

Email: info@cooltransport.biz

Phone: +1 501-256-4060

Website: https://cooltransport.biz